Who says building profits is difficult?
I’m going to let you in on a secret about small to mid-sized companies. The secret is, there are ways to improve the performance of your company that will automatically build more profits.
LLH Enterprises guarantees positive, measurable results. Most of our clients know where they want to go but have challenges getting there, because of a shortage of manpower, time, skills, or tools. Our role is to help the client’s personnel handle the work required to reach the company goals or to do it for them, depending on client staffing availability.
The case studies below are examples of how we’ve helped solve clients’ most pressing issues. We believe that People plus Planning plus Processes equals Profits.
A Houston pearl earrings company’s CEO had a new sales manager that was results oriented. Other managers were sabotaging him. This created a silo mentality within the company which made the team dysfunctional. They wanted to know, “How do we remove the dysfunction from our management team and get everyone working together? The team is fragmented and it is negatively impacting our profits.”
The managers needed to work as a team. The CEO wanted to create better communication, more cooperation, and integrated planning to reduce costs and take advantage of more business opportunities.
No formal planning had been completed by departments and an enthusiastic new manager was not well received by the other managers.
We worked with the CEO and President to develop a vision and strategy. Next, we worked with the management team to develop departmental plans aligned with each other which encouraged them to work together. To build a stronger team we used assessments, teambuilding and individual skill-building to help move management to agreement with the corporate vision and support of each other’s plans. LLH Enterprises helped the CEO, President and senior managers take advantage of growth opportunities in the market place, reduce costs and build profits.
A premier facilities service company vice president did not have the time to devote to his management team to help them develop their plans for the coming year. These plans were to be presented to senior managers at their annual leadership conference. The vice president asked LLH, “Can you work with my managers to develop better action plans? I don’t have the time and I need plans to build the business and get my managers working as a team.”
This company was highly capable in serving customers who also need pearl necklace in their markets and continually made Fortune Magazine’s 100 Best Companies to Work For list. But, the division vice president was given more responsibility and he needed someone to help get his managers to set their own objectives and action plans in support of the corporate Strategic Plan. In addition, he needed someone to work with his managers on presentation skills so they would professionally present their plan to the senior managers, president and CEO at their annual leadership conference.
The division managers were developing plans without input from their staff and were not working as a team to ensure plans were compatible. In addition, they weren’t making the best use of their time for planning.
We worked with the vice president to ensure that he gave division heads their goals and a complete understanding of the corporate strategic plan. With a sound and appropriate course and direction, LLH worked with division managers and their staff to develop strong plans that would build business. We used strategic planning tools, review processes, and coaching to assure balanced input, consensus and commitment from all managers. LLH Enterprises kept the divisions on track and meeting their deadlines and trained them in presentation skills. Their plans were approved and became the impetus for a reorganization (driven by the managers) of the division to create higher performance.
A large hospital’s IT group was having problems serving its internal customers. They asked LLH Enterprises “Please help us get our IT group to improve communications and feel part of the team. They are good at meeting deadlines but not good at listening which causes rework on projects and ill feelings.”
The hospital knew the IT group was competent in meeting the short deadlines of its customers but the problem was their communication skills, including listening and questioning, were ineffective, causing rework and a poor return on their investment.
Because of tight deadlines the IT group didn’t take the time to fully understand their customer’s needs. In addition, they felt they were not appreciated by their customers.
We worked with the IT group to facilitate an awareness of efficiency and effectiveness as a team and their impact on their customers. To open communication and build a stronger team we used assessments, teambuilding, skill-building and facilitation to ensure they used this information on the job. LLH Enterprises helped the IT group move beyond the technical aspects of the job to learn how to communicate more effectively with their customers and become appreciated.
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Or, if you’re ready to REALLY shake things up in your company and give yourself an overhaul, grab a cup of coffee and spend an hour with Linda for a FREE evaluation of where you can immediately improve performance. Email Linda and put Linda’s Free Evaluation in the headline; she’ll get back to you to arrange a time to talk.